FAQs | Shipping, Warranty, Returns & Payment Information

QWhere can you ship to?

AWe ship worldwide. There may be particular locations that we might require additional information to ship to. However, if such a rare event were to occur, we will get in touch with you ASAP.

QWhat kind of warranty or guarantee do you offer on your products?

AWe sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure high quality and it’s never be our intention to send out damaged or faulty goods.

QWhen will I receive my items after I place an order?

ANormally, it takes 5–10 business days for tailoring and 3–7 business days for shipping.

QWhat if I don’t like the item, can I return it back?

AIt depends. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get refund. However, if the item is not faulty or it is made in accordance with the size you selected but does not fit, please note that we will Not accept your return application.

QWhat payment methods do you accept?

AWe currently accept Credit card and PayPal payment. If you don’t have PayPal account, you can open one which is very easy. PayPal can be used by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

QHow can I make a change on my order?

ABefore you proceed to check out you can leave your request about the products in order note. We will check it carefully and try our best to satisfy you. If your order is requested urgently, it is better for you to contact us in 2 hours after you’ve paid.

AIn addition, if you have already paid and need a change, please contact our customer service representatives immediately, we will discuss with the tailors to see if it is possible. However, refund & exchange is not available when your order is finished.

QHow can I receive a full refund?

AAfter confirmation, please return your items and give us the tracking number for next steps. It normally takes 3–5 business days to make a refund and our customer service representatives will inform you by e-mail after refund has been successfully issued.